Feb 23 RWSD Board Meeting, Including Discussion of Proposed Rate Structure Changes

The RWSD Commissioners would like to invite all interested District Members to attend the Feb 23rd virtual meeting (log in details below) for a presentation on the proposed changes to the rate structure. The Board will provide a detailed discussion on the various components of the water and sewer rates, the relationship between rates and expenditures, and considerations for rate structure changes. Public comment and feedback is welcomed!

Note: For those unable to attend, a link to the meeting recording will be available on the website.

February 23 @ 6:30 pm

Meeting Link:

https://zoom.us/j/2440480861?pwd=aHljbnZ1ejZPZkxHcHc3cHEwelFoZz09

Meeting ID: 244 048 0861
Passcode: Jjqww0

Call-in Number: ‪ 646 558 8656

Meeting ID: 244 048 0861
Passcode: 878124

NH Operator of the Year!

We are so excited and proud to announce that Rollinsford Water and Sewer District’s very own Superintendent, Ray McNeil, has been named New Hampshire’s Operator of the Year by the New England Water Environment Association (NEWEA). Thank you, Ray, for continuing to bring your knowledge, expertise, and dedication to the job each day for our community! Check out NEWEA’s Winter 2020 edition, including the full list of award recipients, at: http://www.newea.org/wp-content/uploads/2021/01/Winter-Journal-2020.pdf.

Paperless Billing and Online Bill Pay

Paperless Billing

If you are one of our District members for which we had an email address on file, you should have received your 4th quarter 2020 bill via email this week. We are also sending out hard copy bill to all customers to ensure receipt. If you’d like to continue to receive your bills via email, please contact our Administrator, Laurel, at admin@rollinsfordwatersewer.org.

Online Bill Pay

We are excited to report that we are offering online bill pay. Check out the portal at https://pay.waterbill.com/login-Rollinsford. Make sure to use the link provided to ensure that you visit the secured site (i.e., starting with “https”). Note that you will need your account number to log in. Also note that there are processing fees charged to the user when using this system.

ACH PROCESSING FEE = $2.95

CREDIT CARD PROCESSING FEE = 3.50% with minimum of $2.95

12/11/20 Update

Over the past few days, the Rollinsford Water and Sewer District (RWSD) became aware of low water levels at General Sullivan well. This week, Maher Services, Inc. conducted a flow test at the well and not only identified the low water levels but also discovered that an incorrect piece of equipment had been put in with the well back in 2016. The correct equipment has now been installed to enable accurate water level readings which is particularly important during this time of extreme drought conditions. To allow water levels at the General Sullivan well to recover, Porter Well will need to be started up next week to help meet the District’s water use demands. Unfortunately, however, the low water levels from General Sullivan well introduced air into the water system so customers may have noticed cloudy water coming from their tap over the past few days. The cloudiness relates to air in the system and will naturally dissipate and will be worked out of the system with water use throughout the District. Anyone with additional questions or concerns should contact the RWSD District office by phone at 603-742-8124, via email at admin@rollisnfordwatersewer.org or commissioner@rollinsfordwatersewer.org or send a Facebook message to Rollinsford Water and Sewer District.