Work Request Form

 

Dear Customers,

Having received multiple water complaints, Superintendent Ray McNeil is planning on going out today with Operator Suprey and flushing the hydrants down the affected streets of Willey, Locust, and Prospect. While this will help with the current discolored issues, it might also cause some discoloration in other places. If this happens, run your outdoor spicket until clear or run the COLD water in a designated sink until the water is clear. (Running hot water brings discolored water into your hot water heater and can cause more problems later.)

Superintendent McNeil has also created a Work Request form for everybody. When an issue of any kind pops up, you can follow the link, fill out the form, and both McNeil and the Clerk, Kate Preston, will receive a notification regarding said form.

As always, we are sorry for the issues currently going on. We are working to fix things the best we can.

 

Priority List

Dear Customers,

The following link is for the Priority List our Superintendent presented at the meeting last night. This list shows all of the projects we have going on down at the District as well as the urgency behind each one.

Please note, this list is on the draft stages still.

Priority List

Flow Testing

Dear Customers,

Today, Wright-Pierce is out performing flow tests on 5 hydrants in Town, They are collecting data to finalize the Asset Management Study.

There is a chance that you may experience discolored water. If so, please run COLD water until the discoloration disappears. Good rule of thumb is to collect the water in a white mug or cup to better see the discoloration.

If there are any questions, please feel free to call the Office at 603.742.8124.

Declaration of Candidacy

Starting today, January 23, you can fill out a Declaration of Candidacy for the Water & Sewer District.
The positions available include:

– One Commissioner for a 3 year term.
– One Commissioner for a 1 year term.
– One Treasurer for a 1 year term.
– one Clerk for a 1 year term.

Applications can be found at the Water District Office until February 1st, 2019.

The Office is open: Monday – Friday 7am – 3pm
The Clerk is in: Tuesday – Friday 8am – 1pm

Recent Lead & Copper Results

From our Superintendent, Ray McNeil;

“Based on our most recent Lead & Copper results, The Rollinsford Water and Sewer District is pleased to announce that we are currently in compliance with the Department of Environmental Services. This success comes from the collaboration of multiple organizations, the industrious efforts from our operators, and the continued support of our Commissioners. We were able to make accurate adjustments and corrections to our treatment process with technical support and information attained from the Corrosion Control Study performed by Wright-Pierce. The adjustments have helped stabilize the water quality entering into our distribution system allowing less chance for corrosion to accrue. DES engineer Cynthia Klevens provided information and technical support regarding this topic that was essential in the District’s accomplishment. Additionally, Cynthia was the bridge that connected RWSD with UNH’s Environmental Engineering Department. The technical support, additional labor, and resources that we received from Dr. Malley and the “Malley Cats” couldn’t have come at a better time. This success would have taken much longer to achieve without the additional help from these young up and coming Engineers. Thank you to Jullisa, Elizabeth, Stephanie, Andrea, and Alex for all you hard work and the positive impact that you have made in our community this summer!”

Lead & Copper Testing

Dear Customers,

We apologize for  any confusion regarding our latest Lead & Copper testing sample bottles that were delivered on November 15th, 2018. Unfortunately, the incorrect letter was printed and delivered alongside the sample bottles. We apologize for any confusion this may have caused. To avoid further confusion, we have attached the proper copy of the Lead & Copper Instruction Letter.

If there are ever any questions or concerns, please feel free to call our office at 603.742.8124, email us at rwsdclerk@gmail.com, or send us a message on Facebook.

Again, we apologize for any inconveniences or confusion the first letter might have caused.

 

Flushing Hydrants

We are currently flushing hydrants in and around the Willey Street area. A town wide flushing schedule will be coming out soon. We will be updating our Facebook and Twitter pages, the website, and with postings at both Town Hall and at the Post Office. We are also using the Police Department’s phone notification system.

What this means: our Operators will be coming around and opening the hydrants on certain streets. Letting the water run like this allows us to clear out dead ended lines, improves water pressure in houses, and generally pulls cleaner water into the distribution system.

When we do this, there are going to be houses that experience discoloration of their water.

If/when this happens:

1) We advise to never drink discolored water.

2) We do advise opening a cold-water faucet and letting the water run until it is clear. (Clear meaning you can fill a white colored mug or glass and you do not see the discoloration from before.)

3) The best place to run the water is from an outside spigot, but if
the discolored water is found in the kitchen sink, for example, then
go ahead and run it from there.

There is no real timeline for how long you should let your water run for. The problem could be resolved in 20 seconds or 5 minutes. Please note though, if it is taking up to an hour for your water to clear up, please give us a call.